When it comes to Locking/unlocking your Scooter, this can be done within the app.
Unlocking
Scooter Linked with Current App: To unlock your scooter, turn on the scooter and open the app. Click the unlock icon and see the scooter spring into life. You're now in the right place to plan your route, turn on your lights, change drive modes, and adjust your ride settings directly in the app.
Using a different device: Download and Install the Riley Scooters App, log in to your account linked with the scooter, and search for the scooter when it's turned on. When the scooter has been discovered and is connected, click the unlock icon and see the scooter spring into life. You're now in the right place to plan your route, turn on your lights, change drive modes, and adjust your ride settings directly in the app.
Locking
Once you've finished your trip, you can click the lock icon in the Cockpit on your app to lock your scooter.
To lock your scooter, within the digital cockpit click the Lock button
Select your scooter's location, and "Set Location & Lock"
The scooter will now be locked. To test the locking feature, move the scooter and it will hold its position.
The app will show an unlock button which confirms the lock has been applied successfully.
Can I manually unlock the scooter?
If you run into an issue where you cannot unlock your scooter, contact Support who will happily guide you on how to unlock the scooter.