To fix connection issues for all Riley Scooters models, we’ve prepared a step-by-step checklist to guide you through the process of reconnecting to your scooter.
Step 1: Make sure you are only connected to one device.
It is very important to make sure you are not already connected to your scooter on another device. If you find that you are, then disable Bluetooth on the first device to free up the connection for the second one. Since the scooter can only connect to one device at a time.
Step 2: Ensure your Phone and App are the latest version
Ensure you’re running the latest version of the Riley Scooters app. Go to the App Store/Android App Store and update your app if a new release is available.
Ensure your device is compatible with our app. To check compatibility, go to the App Store and search "Riley Scooters". This will tell you whether your device is compatible with your scooter.
Step 3: Check your phone settings
Make sure to update your phone.
Make sure you are next to your scooter when trying to connect.
Switch your phone’s Bluetooth off and on again.
Check your iPhone is not in airplane mode or in low battery mode as that can prevent some features from working.
Try to turn off other Bluetooth devices connected to your phone (for example an Apple watch or Bluetooth speaker).
Force quit the app and open it again.
Make sure the Riley Scooters APP has all the right permissions from your phone.
Completely shut down your phone and restart it.
If still not connecting -> Uninstall and Reinstall the Riley Scooters app
Step 4: Check if the battery is charged.
Take the battery out of the Scooter and put it to charge. The LED light on the charger should turn green when the battery is full. Reinsert the battery, let it sit in the scooter for a few minutes and then try to connect again.
Step 5: Check on another device.
If all else fails, please try to use another device, it can be another iPhone or an iPad or even an Android phone, that will help us indicate where the problem lies.
Should the issue persist, please contact the Riley Scooters team through the app chat.
We are happy to help you!